Attention to Details

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Brought my mum to a famous traditional Chinese medical clinic this morning. Although the business only starts at 1pm, people actually had to start queuing at 12pm or so.

My problem with this is that.. if you know your business is so good, would it hurt to have more chairs? Or is it some higher authority limitation that does not allow too many chairs in the queue?

I mean, those who had to stand had bandaged ankles, cannot even squat to sit on the floor, why is it so difficult for people to be a little nicer and more meticulous?

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